Privacy policy

Privacy Policy

Last updated: October 10, 2025

Meryvia operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you, the customer, with a curated shopping experience. Meryvia uses Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you or another individual. This does not include anonymized or de-identified data.

Depending on how you interact with the Services, we may collect or process the following categories of personal information, as permitted or required by applicable law:

Contact information: name, billing address, shipping address, phone number, and email address
Financial information: credit or debit card details, payment method, transaction details, payment confirmations
Account information: username, password, preferences, and settings
Transaction information: items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled
Communications: information you provide when contacting customer support or communicating with us
Device information: IP address, browser type, device identifiers, and network information
Usage data: how and when you interact with or navigate the Services

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, when you create an account, place an order, contact us, or otherwise provide information
Automatically, through cookies and similar technologies when you use the Services
From service providers, who process personal information on our behalf
From partners or third parties, where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

1. Providing and Improving the Services

To process payments, fulfill orders, manage accounts, arrange shipping, handle returns or exchanges, send order-related notifications, enable product reviews, and personalize your shopping experience.

2. Marketing and Advertising

To send promotional communications by email, SMS, or mail, and to display relevant advertisements based on your activity on our store or other websites.

3. Security and Fraud Prevention

To authenticate accounts, prevent fraud, ensure secure payments, and protect our business and users. You are responsible for keeping your account credentials confidential.

4. Communication and Support

To respond to inquiries, provide customer support, and maintain our business relationship with you.

5. Legal and Compliance Purposes

To comply with applicable laws, respond to lawful requests, enforce our policies, and protect our rights.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

With Shopify, service providers, and vendors who support our operations (payment processing, hosting, analytics, shipping, customer support)
With marketing and advertising partners, in accordance with their privacy policies
When you direct or consent to disclosure (e.g., shipping providers, social media integrations)
With affiliates or entities within our corporate group
In connection with legal obligations or business transactions (e.g., mergers, regulatory requests)

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Information you submit may be transferred to and processed in countries outside your residence.

We may use Shopify’s enhanced features that combine data from your interactions with our store, other merchants, and Shopify itself. In such cases, Shopify is responsible for processing that data.
More information is available in the Shopify Consumer Privacy Policy and via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites. We are not responsible for the privacy or security practices of those sites. We recommend reviewing their policies before providing any personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention

While we implement reasonable safeguards, no system is completely secure. Information transmitted to us may not be secure during transit.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

Access or know what personal information we hold about you
Request deletion of your personal information
Correct inaccurate personal information
Receive a copy of your data (data portability)
Opt out of marketing communications

EU and UK residents may also have the right to object to processing, restrict processing, or withdraw consent.

Requests can be made using the contact details below. We may verify your identity before processing requests, as permitted by law.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred and processed outside your country. Where required, we rely on recognized safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last updated” date.

Email: contact@meryvia.net
Phone: +447575436956